Frequently Asked Questions
How long is the lead time for orders?
Normally 2-3 days after receiving the payment. For large orders, specific timelines will be confirmed accordingly.
What are your payment terms?
We accept payment in USD or RMB via T/T, Western Union, Money Gram, and cash. Real-time transfers are supported with low handling fees.
How do you ensure the quality of the LCDs?
Each product undergoes a strict 3-stage testing process before delivery, including safety inspections, touch sensitivity testing, and dark spot tests to ensure zero defects.
What is your warranty policy?
We offer a 12-month warranty. Please note that the warranty does not cover man-made damage, installed products, or items missing our original stamps/labels.
What should I do if the goods do not work?
While defects are rare, if you encounter any issues, contact us immediately. Our professional technical team is available to help solve the problems.
What is your return and compensation policy?
Returns are accepted for verified quality problems only. We do not take responsibility for folded flex cables, surface scratches, or damage during installation.
LYRA LED
