Packaging & Shipping
After Sales Service
✅
2-Year Warranty: Maintenance and replacement of defect components for free during the warranty period.
✅
Spare Parts: Free essential spare parts provided for easy maintenance (LED modules, receiving cards).
✅
Technical Training: Free professional training on software operation, installation, and maintenance at our factory.
Trade Terms
Warranty
Two-year quality warranty lifelong maintenance
Payment Terms
Western Union/CNY/TT, 30% deposit, 70% before shipment
Lead Time
≤50sqm within 15 working days once deposit received
Free Training
6 days on-site complete technical training
Frequently Asked Questions
1. What is the protection rating of this outdoor LED display?
The P10 outdoor LED display features an IP65 grade rating, ensuring it is fully protected against dust and water, making it ideal for outdoor advertising.
2. What kind of LED chips and power supplies are used?
We utilize high-quality Epistar LED chips and G-Energy power supplies to ensure high brightness, stability, and a long lifespan for the billboard.
3. What is the standard lead time for an order?
For standard products under 50sqm, the lead time is typically within 15 working days after receiving the deposit.
4. How is the quality of the LED panels guaranteed?
We perform a pre-production sample check before mass production and a final comprehensive inspection before every shipment to ensure the highest quality standards.
5. What services are included in the warranty?
We offer a 2-year quality warranty during which defect components are replaced for free. After the warranty, we continue to provide parts at our base cost for lifelong maintenance.
6. Is technical training available for new customers?
Yes, we provide 6 days of free on-site technical training at our factory, covering installation, software configuration, and maintenance procedures.